14 Refund Policy:

If you are not completely happy with your item/purchase, we offer a 14 day returns policy.
This is in accordance with the Distance Selling Directive which can be found here:
http://www.hmso.gov.uk/si/si2000/20002334.htm

More information on the above can be found here:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
(Please note, we are in no way affilliated with the above websites or organisations. The above information is provided for your reference only.)

The item must be received back by our depot within this 14 day timescale. We cannot be held responsible for shipping delays with your item reaching our depot. Please ensure your item is therefore sent appropriately. (We recommend a registered post option.)
The product must be unopened with all original packaging, along with a covering note including your name, address, contact details and the reason for return. (Failure to provide the above may result in delays.)

Returns must be sent to:
BRACKETS UK RETURNS, OFFICE 7, SAFESTORE, 78-86 PENNYWELL ROAD, BRISTOL, AVON, BS5 0TG, UNITED KINGDOM
(Please note, this is NOT a customer facing address.)

NOTE: No refunds/replacements are issued for items returned damaged or with parts missing. All returned items must be in suitable for reselling condition with no signs of use. Items that do not meet these standards will be returned to customers (P&P fees for that item will be charged). Please ensure that the full details of your order are included and the reason for its return so that the returns process can be completed without delay.

If the product is faultly, you may return the item to us after the 14 day period - up to a maximum time period of the duration of the products own guarantee.

If the item is not suitable for your requirements or does not fit your TV, we will exchange it for an item which is. (Postage costs must be covered by the customer unless they have been advised incorrectly by a member of staff.)
Any refunds for the above reason will incur a 10% restocking fee and the postage charges incurred by Brackets UK Ltd for the item to be shipped to the customer. (Item ordered with a weight under 5KG - £6.00, with a weight of 5KG to 10KG - £7.50, Above 10KG £9.00)